Payments
Is there a minimum and maximum order value?
No specific minimum or maximum purchase values are defined, yet orders above 499 SEK receive complimentary delivery service.
Is printed invoice included in my delivery?
Certainly, every purchase will be recorded on the invoice.
Is your website secure?
We have experts dedicated to maintaining website security and encourage reporting any signs of insecurity found on our site. Feel free to reach out via email for discussion.
Which payment methods do you offer?
We provide a wide range of methods for use, and utilize Klarna on our website to enhance adaptability.
What should i do if my credit card/debit card payment fails?
If your payment fails, first ensure that there are sufficient funds in your bank account. We recommend contacting your bank to check for any issues or changes to your account. Additionally, feel free to reach out to us, and we’ll be happy to assist you with alternative payment methods to complete your order.
What should i do if my PayPal payment fails?
If your PayPal payment fails, please don’t hesitate to contact us. We’ll be happy to assist you and provide alternative payment methods to help you complete your order.
What should i do if I've received a payment reminder, even though I have already paid?
If you’ve received a payment reminder despite having made the payment, please contact us as soon as possible. Our team will promptly investigate the issue and ensure your order is processed without delay, so you receive it on time.
Order Status
Will I receive an order confirmation?
Yes, you will receive a confirmation email immediately after completing your purchase.
How will I know when my order has been shipped?
You will receive an email with detailed information about your delivery status, including tracking information, once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the delivery status of your order through the courier's website or tracking system.
Changes & Cancellations
Can I make changes to my delivery address?
Yes, you can update your delivery address before your order is shipped. Please contact our customer service team with your order details as soon as possible. If your order has already been shipped, we will do our best to assist you, but changes cannot be guaranteed.
How can I cancel my order?
You can cancel your order by contacting our customer service team before it has been shipped. Please provide your order number and the reason for cancellation. If your order has already been dispatched, cancellations are no longer possible. However, you can request a return or refund in accordance with our return policy.
How can I combine multiple orders?
If you wish to combine multiple orders, please contact our customer service team as soon as possible. Orders can only be combined if they have not yet been processed or shipped. Provide the order numbers you’d like to combine, and we’ll do our best to assist you.
Delivery Information
Do you provide delivery information?
Yes, we provide detailed delivery information, including estimated delivery times and tracking details, once your order has been shipped. For further assistance, feel free to contact our customer service team.
Can I choose a specific delivery partner?
At this time, we work with trusted delivery partners to ensure reliable and efficient shipping. While we cannot guarantee the selection of a specific delivery partner, if you have special requests, please contact our customer service team, and we will do our best to accommodate your needs.
Can my order be dispatched on a specific day?
We will do our best to accommodate requests for a specific dispatch date. Please contact our customer service team with your order details and preferred date as soon as possible. While we strive to meet your request, exact scheduling may not be guaranteed due to processing and courier constraints.
Parcel Tracking
When will my parcel be dispatched?
Orders are usually dispatched within 1-3 business days after order confirmation. Once your parcel has been shipped, you will receive a notification email containing tracking information.
My parcel has been dispatched, but tracking information is not available.
Tracking information may take 24-48 hours to update after your parcel has been dispatched. If the tracking details are still unavailable after this period, please contact our customer service team with your order details, and we will promptly investigate the issue for you.
Delivery Issues
My parcel/product is damaged. What should I do?
We’re sorry to hear that your parcel or product arrived damaged. Please contact our customer service team within [insert timeframe, e.g., 7 days] of receiving the parcel. Provide your order number, a description of the issue, and clear photos of the damaged item(s) and packaging. Our team will review your case and provide a suitable resolution, such as a replacement, refund, or other assistance.
Has my parcel been lost?
If you suspect that your parcel has been lost, please first check the tracking information provided in your shipment confirmation email. If the tracking shows no updates for an extended period or indicates an issue, contact our customer service team. Provide your order number, and we will promptly investigate the matter with the courier and keep you updated on the status of your parcel.
What should I do if part of my order is missing?
If part of your order is missing, please contact our customer service team as soon as possible. Provide your order number and details about the missing item(s). We will investigate the issue and work to resolve it promptly, whether by locating the missing item, sending a replacement, or offering a suitable solution.
What should I do if I have received the wrong goods?
If you have received the wrong items, please contact our customer service team immediately. Provide your order number, details of the incorrect items, and, if possible, photos of the received products. We will review the issue and arrange for the correct items to be sent to you or offer an alternative resolution.
What should I do if I have received another customer's order?
If you have received another customer's order by mistake, please contact our customer service team right away. Provide the order details and a description or photo of the items you received. We will arrange for the incorrect order to be returned and ensure your correct order is sent to you promptly.
Returns
Is there a time limit for returns?
Yes, returns must be initiated within 7 days of receiving your order. Please contact our customer service team to begin the return process and ensure the item meets our return policy conditions.
What happens after I return an item?
Once your returned item is received, it will be inspected to ensure it meets the return policy conditions. After the inspection, we will process your request for a refund, replacement, or exchange. You will receive a confirmation email once the process is complete. Please allow [insert timeframe, e.g., 5-10 business days] for the refund to appear in your account, depending on your payment method.
I have returned an item, but I have not yet received a refund. What should I do?
If you have not received your refund after returning an item, please contact our customer service team with your return tracking number and order details. We will investigate the status of your return and ensure your refund is processed promptly. Refunds typically take 5-10 business days to reflect in your account once processed.
Coupons & Promotions
How do I find out about your special offers?
To stay updated on our special offers, you can subscribe to our newsletter, follow us on social media, or regularly check the promotions section on our website. We frequently share discounts, seasonal deals, and exclusive offers through these channels.
How do I redeem a coupon?
To redeem a coupon, enter the coupon code in the designated field at checkout and click "Apply." The discount will be reflected in your total amount before completing your purchase. If you encounter any issues, please contact our customer service team for assistance.
Why hasn’t my discount been applied?
If your discount hasn’t been applied, please double-check that the coupon code is entered correctly and that it hasn’t expired or exceeded its usage limit. Ensure the items in your cart meet the coupon’s terms and conditions. If the issue persists, contact our customer service team for further assistance.
Still can't find an answer?
We appreciate receiving your inquiries and are here to help with any product or order-related issues. Kindly provide your order number in the form below, and we will respond promptly.